STORE POLICY
Because We Care
At Gayle Forster Designs, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
What You Need to Know
Shipping charges will be calculated and displayed at checkout and shipping varies by product. We strive to process all orders within 48 hours of you placing an order (excluding weekends and holidays). You should receive a order confirmation email. You will receive another notification when your order has shipped, that will include a tracking number so you may check the status of your package. Please allow 48 hours for the tracking information to become available.
If you have not received your order within 14 days of receiving your shipping confirmation email, please contact us at: Gayleforsterdesigns@gmail.com and include your name and order number, and we will look into the problem or the delay and get back to you as soon as possible.
RETURNS
The Small Print
Gayle Forster Designs has both readymade and custom—print-on-demand products. Readymade products are returnable within 14 days in the event that you are unhappy with the product, or it doesn’t meet your needs. However, the custom made—print-on-demand products, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not permitted if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, Gayle Forster Designs offers a free replacement or a refund if you contact us within 14 days of product delivery. Please get in touch with us using our contact button below and provide a clear photo showing the issue. additionally, if there is an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Let us know if you have any questions or concerns.
OUR PRIVACY POLICY
Your Data is Secure
Thank you for visiting the Gayle Forster Designs web site. This privacy policy lets you know how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted, and changes will only apply to activities and information for future interaction or purchases made here, and not on a retroactive basis. You are encouraged to review the privacy policy whenever you visit the site, to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. We do not sell or trace your information with ANYONE. This information is only used to fulfill your specific order request.
Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information: If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By e-mail:(at) info@gayleforsterdesign.com
We reserve the right to make changes to this policy. Any changes to this policy will be posted.